Your stay at Nowra Private Hospital
Accommodation
Nowra Private Hospital offers a high standard of accommodation providing single private rooms. All rooms have air conditioning and private ensuites.
Call Button
Should you require anything at any time, please do not hesitate to call the nursing staff via the nurse call button located in the bedside handset. Our staff will endeavour to answer the call as quickly as possible.
Chaplains/Clergy
Nowra Private is happy to facilitate visits from your clergy or spiritual support person at any time during your visit, so please ask our Nursing staff for assistance.
Feedback
At Nowra Private we encourage feedback and suggestions. Any problems experienced while you are in hospital can easily be settled during your stay. Please do not leave our hospital with an unresolved problem.
There are several mechanisms for providing feedback or to address your concerns.
At any time, you can request to speak to the manager, in person. This can be through nursing or support staff, or via Switch on 200 from your bedside phone.
You can activate a RAISE the Ramsay Rule call to address deterioration of a patient’s clinical state. There are posters in each room with a dedicated phone number to call. Please ask Nursing staff to explain this service on admission.
You may also receive an email or text message link after you discharge about providing feedback. This assists us to better understand how we are meeting expectations and areas of improvement.
Alternatively, you can send feedback via mail or email.
We value your feedback, in whatever format, as it enables us to continually improve the service we provide to you and your families.
Interpreters
Available on request.
Lost Property
Each ward has a nominated area for property inadvertently left by patients. Please contact the appropriate ward to gain information regarding any missing belongings.
Mail, fax
Patients can send and receive mail and faxes (fax no: (02) 4421 8899). Mail received after you leave will be forwarded to your home address.
Meals
Our Catering Department prepares a variety of top quality, fresh meals. Menus will be provided each morning from which you may select meals according to your taste, dietary requirements and your doctor’s orders.
Consultations with dieticians or speech pathologist can be arranged should you have any special dietary needs.
Meal times are as follows (approximate):
Breakfast 8.00am
Morning Tea 10.00am
Lunch 12.00pm
Afternoon Tea 2:00pm
Dinner 5.00pm
Mobile phones
Mobiles may be used in all public areas. Patients are not permitted to have mobile phones in Theatre or Recovery areas. Nowra Private Hospital does not accept any responsibility for loss or damage to your mobile phone.
Please also be aware, staff are not to be photographed using mobile devices without consent.
Newspapers and magazines
Electronic newspapers are available, and you can find instructions next to bedside phones.
Parking
For your convenience, visitors can park on hospital grounds at any time, free of charge. In the event that the car park is full, parking is also available in the surrounding streets.
Smoking
Nowra Private Hospital is a totally smoke free environment, this means that cigarette smoking inside the hospital buildings and on the hospital grounds is not permitted. Whilst we appreciate your desire to co-operate with this policy, we recognise the difficulties some individuals may face in either ceasing or reducing their smoking in order to comply whilst a patient in the hospital. The hospital will provide you with medically prescribed nicotine replacement products if authorised by your doctor, during you hospitalisation.
We recommend you consult your GP prior to coming to Nowra Private Hospital if you have any concerns regarding our policy.
Tea/Coffee facilities
Tea and coffee making facilities are available for close family members/carers upon request.
Telephones
All rooms have a bedside telephone. Local calls are complimentary. $10 phone cards are available at reception during business hours for STD and International calls.
Television
There is a handset-controlled television above next to every bed. Use of the television is complimentary. Both free-to-air and a range of pay-tv channels are available.
Valuables
We strongly advise that you do not bring valuables such as jewellery. The hospital does not take responsibility for loss or damage to personal items or valuables.
Do not leave items and cash unattended in your room.
Visiting Hours
Our general hours for visiting are listed below, however flexible visiting can be arranged. Please check with your nurse to confirm the visiting hours for your ward.
Morning: 10.00am – 12 noon
Rest Period: 12 noon – 3.00pm
Afternoon / Evening: 3.00pm – 8.00pm
WIFI
Patient and Guest WiFi is available on site. Please ask Nursing staff for a brochure on how to log in.
Alternatively, you can locate the Guest Wifi on your device, and using your personal details, including your medical record number (MRN) that you can find on your patient ID band.
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